01
Solution architecture
My architecture experience covers application design, data models, security, and platform scalability, including evaluating alternatives and reviewing technical designs.
BASED IN THE NETHERLANDS · WORKING WITH INTERNATIONAL TEAMS
Dogan
Turkcan.
Salesforce Solution Architect
Technical Lead & Developer
I’m a Salesforce professional based in the Netherlands. My background brings together software engineering, enterprise CRM, and technical architecture — with a lasting interest in how things work.
13+ years in Salesforce. Still curious. Still building.
A CONNECTED PLATFORM01 — 04
ExperienceLWC · Customer portals
IntegrationsAPIs · Events · OAuth
SalesforceTHE FOUNDATION
IntelligenceAgentforce · Automation
EngineeringApex · Security · DevOps
DESIGNED TO WORK TOGETHERBUILD / CONNECT / SCALE
13+Years of Salesforce experience
18+Years of CRM experience
13Salesforce certifications
Application ArchitectSystem Architect
01 / ABOUT ME
From CRM development
to Salesforce architecture.
Netherlands · International experience
My career began in CRM development. Over 18+ years, I’ve moved from hands-on software engineering into technical leadership and architecture, with 13+ years focused on Salesforce.
Based in the Netherlands, I work in an enterprise environment and have experience collaborating with international teams across financial services, energy, telecommunications, and travel.
I enjoy the connection between the bigger architectural picture and the details of implementation. Data models, integration boundaries, an Apex class, or a Lightning Web Component are all parts of the same problem-solving process.
Connect on LinkedIn02 / AREAS OF EXPERTISE
The areas I work in.
My work spans architectural decisions and hands-on implementation. These are the technical disciplines I’ve developed through enterprise projects and international teams.
02
Hands-on development
Hands-on development has remained a core part of my work: writing Apex, building Lightning Web Components, and implementing custom applications and business automation.
03
Enterprise integrations
I’ve worked on connections between Salesforce and external applications, covering API design, authentication, event-driven communication, and asynchronous processing.
04
Agentforce & AI
My practical AI experience includes conversational and voice workflows, knowledge retrieval, intent classification, and orchestration within Salesforce customer service processes.
Technical leadership & engineering practices. My responsibilities have also included technical design, code reviews, development coordination, CI/CD, and release management.
03 / SELECTED TECHNICAL EXPERIENCE
A closer look at my work.
Enterprise experience across financial services, energy, telecommunications, and travel. Here’s a closer look at the kinds of problems I work on.
01INTELLIGENT SERVICECustomer service, connected with AI.
Technical components for AI-enhanced customer service: semantic intent classification, knowledge retrieval, case categorization, and agent assistance. Conversational and voice workflows connect these capabilities with routing and human escalation.
02EVENT-DRIVEN SYSTEMSOnboarding beyond a single transaction.
Asynchronous Salesforce processing for complex partner onboarding. Implementation work includes navigating transaction limits and mixed-DML constraints, with processing patterns that separate responsibilities across the workflow.
03SECURE CONNECTIVITYThe right access. The right boundaries.
API authentication architecture and external system access to Salesforce resources. Experience includes OAuth patterns, integration-user security, API governance, and reliable communication between enterprise applications.
04CUSTOMER EXPERIENCEPortals built around the people using them.
Custom customer and partner portal functionality using Lightning Web Components, Apex, and Salesforce automation. Work spans secure access, backend integration, and asynchronous business processes.
These are summaries of technical experience. Client identities and confidential project details are not disclosed.
04 / CREDENTIALS
Learning across the platform.
13 Salesforce certifications spanning architecture, engineering, and service delivery. They reflect the breadth of my work and learning across the platform.
Application
Architect
Data architecture, application design, and secure access.
AUGUST 2020System
Architect
Integration, identity, and the development lifecycle.
DECEMBER 2020Explore all 13 certifications
Architecture
- Application Architect 2020
- System Architect 2020
- Integration Architecture Designer 2018
- Data Architect 2020
- Sharing and Visibility Architect 2020
- Identity and Access Management Architect 2020
- Development Lifecycle and Deployment Architect 2020
Development
- Platform Developer I 2017
- Platform Developer II 2019
- JavaScript Developer I 2022
Platform & consulting
- Platform App Builder 2020
- Administrator 2021
- Service Cloud Consultant 2023
STAY IN TOUCH
Always happy to
exchange ideas.
If we share an interest in Salesforce, software engineering, or the way enterprise systems fit together, you can find me on LinkedIn or get in touch by email.